QUESTIONS & ADVICE 

Frequently Asked Questions

Ingredients and Utensils


You can review the list of suggested ingredients and utensils at each online cooking class description page. Don't worry if you cannot find everything, let us know what is available for you and we can adjust the class. We suggest you have the ingredients ready to be used (clean, disinfected, measured and prechopped if needed) so we can focus in the Mexican cooking techniques and maximize time for questions and comments.




Vegan, Vegetarian, Special Diets, Allergies and Strong Dislikes


When you book your class, please be sure to mention any special diet, allergy or strong dislike so we can work around them.




Special Celebrations


Please let us know if you are celebrating a special day. We will love to create a virtual #momentosaura for you and/or your beloved ones. This is the perfect gift for the ones you love.




In what languages the class is being held?


Our chef guides speak English and Spanish, delivering the class experience in English, Spanish or English and Spanish, accordingly to the needs of the class group.




What is the cancellation policy?


You can review our new flexible cancellation policy here.




Technical Considerations


Technology help us to embrace new ways of sharing and connecting, in this case we use ZOOM as the platform to provide our online cooking experiences. How to access: Once your online class is confirmed, we will send you a link, a code and a password for you to access. You don't need to have a personal account in zoom but you do need to install ZOOM either on your mobile or laptop. If you would like to cook at the same time with us, it will be ideal if we can see you as well as your working space.




Booking


We designed you a very easy process. All online cooking classes are private for a single household. Please contact us if you would like to book a different day or date for your class or you have any other question or comment. We will be happy to assist you.




Special classes - design your class


If you would like to learn a specific Mexican dish, please let us know so we can create a unique class. Please notice an additional charge may apply.





 

USEFUL LEAFLETS

STOVE
PURCHASE INFO
beforeYourPurchaseLeaflet.jpg
CARBON
MONOXIDE INFO
COleaflet.jpg
STOVE
CARE & FUEL INFO
afterYourPurchaseLeaflet.jpg
 
 

CARBON MONOXIDE

Untitled design (22).png
DSC_0023_edited.jpg
co trans.png

Carbon Monoxide (CO) is an extremely poisonous gas that can be present in the fumes from the combustion of fuel’s which aren’t burnt under the correct conditions. Fuels such as gas, oil, solid mineral fuel and biomass all have the potential to emit CO. The gas cannot be seen, smelled or tasted making it difficult to detect.
 

Protect yourself from CO

  • Ensure your chimney is kept clear by having it swept at frequent intervals by an approved and registered Chimney Sweep

  • Make sure the installation complies with Building Regulations guidance. The guidance is there to protect you.

  • Fit an audible CO alarm conforming to BS EN 50291 and positioned in accordance with Building Regulations.

  • Ensure your gas appliances are installed and serviced by a Gas Safe Registered engineer.

  • Carbon monoxide alarms should be regularly tested and should not be regarded as a substitute for regular maintenance of the appliance and chimney.

 
The symptoms of carbon monoxide poisoning

The early symptoms of CO poisoning are usually similar to common ailments such as upset stomach, tiredness and flu. Common symptoms include;

  • Headaches

  • Breathlessness

  • Nausea and/or vomiting

  • Dizziness or Collapse

  • Chest and/or stomach pains

  • Erratic behaviour and/or Visual problems


Actions to take in a CO emergency
If you suspect fumes are escaping from your combustion appliance into your home, or your carbon monoxide alarm goes off, l
eave the building immediately and don’t return until your appliance or boiler has extinguished and the air in the room is clear. Open doors and windows to ventilate the building. Turn the appliance off.

 

If you feel unwell go to your Doctor, or call one of the following:
Call NHS Direct on 111 (in England)
NHS Direct on 0845 46 47 (in Wales)
NHS 24 on 111 (in Scotland)